TERMS & CONDITIONS

Terms and conditions for the supply of goods through the Casper Beausang online store (www.casperbeausang.com) Casper Beausang Ltd.
 

PRICING

 

All prices on the Casper Beausang website are shown in GBP (Pounds Sterling) and are inclusive of VAT. 

Please note that prices listed on the site or in any printed publications are correct at the time of publication and we reserve the right to amend these without prior notification.

ORDER ACCEPTANCE AND CONFIRMATION
 

All orders are subject to acceptance and availability. Items in your shopping basket are not reserved and may be purchased by other customers. Once orders have been paid for you will receive an email acknowledging the details of your order to the email address provided on your order form. This email is a confirmation that we have received your order. Acceptance of your order and completion of the contract between you and Casper Beausang will be completed when the goods have been dispatched.

We reserve the right not to accept your order in the event that we are unable to obtain authorisation for payment, if shipping restrictions apply to a particular item, if the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn or if there is an error in pricing or content. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable for any indirect or consequential loss, damage or expenses arising from not accepting your order and we shall have no liability to you by way of compensation other than to refund the amount paid for the goods in question.

 


 

ORDER CANCELLATION 

CANCELLATION BY YOU:

Once an order has been placed we are unable to make any changes or cancel your orders. 

You can return your order once you have received it, please find further details in our ‘Returns and Refunds Section’.

 

CANCELLATION BY US:
We reserve the right to cancel the contract between you and us if: We have insufficient stock to deliver the goods you have ordered, or one or more of the items you ordered was listed at an incorrect price due to a typographical error.
If we do cancel your contract we will notify you by e-mail and will reaccredit your account any sum deducted by us from your credit card as soon as possible, but in any event within five working days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

 

RETURNS AND REFUNDS

Please note that a request for a refund or an exchange must be made within seven working days of receiving an order.

Authorised returns thereafter must be returned back to Casper Beausang within seven working days to remain valid for a refund or an exchange.

To be eligible for a return, the item must be unworn and in the same condition as it was received; as determined by Casper Beausang at its sole discretion. Only unworn items in their original box and packaging may be returned. 

Buyers are responsible for return postage costs and are advised to return items via Royal Mail Special Delivery up to the correct insured value; we regret that lost returns cannot be refunded.

 

HOW TO RETURN AN ITEM

To request a return you must contact us at studio@casperbeausang.com before attempting to return an order. Any items returned without contacting the shop first may be exempt from receiving a refund.

Please note, the exact address will be given out over email.

Unfortunately bespoke orders cannot be returned.

 

RECEIVING A REFUND

Once your return has been received, an email will be sent to inform you if a refund has been approved.  If approved, credit will be applied to your original method of payment within 7-10 working days.

 

 


FAULTY ITEMS

We take great care in making, checking and safely packaging our jewellery before it is sent out, but if you think your order is faulty, please contact us at studio@casperbeausang.com - report the fault and follow the returns information provided above.  All suspected faulty items must please be returned within 7 days of reporting the fault. Returned delivery will be refunded if item has been deemed by Casper Beausang in its sole discretion to be faulty.

 

PAYMENT

By purchasing on this site you confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. Payment can be made by Visa, MasterCard, American Express, Visa Debit and any other methods that may be adv​ertised on the site. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment we will not be liable for any delay or non-delivery.

 

All credit/debit card transactions on this site are processed using Sage Pay, which is a secure online payment gateway that encrypts your card details in a secure host environment.

 

DELIVERY

You will receive a dispatch notice once your order has been sent out for delivery. Our delivery charges are set out on our website. We will deliver the goods to the delivery address provided at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is someone to sign for and take delivery of the goods from the delivery service used. Casper Beausang insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by us. Estimated delivery times are to be used as a guide only. Any import duties or taxes charged in the country of destination are the responsibility of the customer.  Casper Beausang are not responsible for any delays caused by destination customs clearance processes.

 

PHOTOGRAPHY

Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details or smaller than actual size in order to show the entire item.

 

Every effort has been made to illustrate colours accurately but this is not always possible with digital reproduction on different web browsing platforms. Hence, there can be no guarantee that the true colour of the jewellery will be exactly as shown.

 

INTELLECTUAL PROPERTY

Casper Beausang is the owner of www.casperbeausang.com. All site content including the Casper Beausang logo, photographs, and designs (except for third party links) are the property of Casper Beausang. Copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited without permission.

The content of this site is for personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.